RUST PULSEWiki
Credentials Helper

Helper troubleshooting

Pairing fails, code says "expired", Steam window won't load, server doesn't appear after pairing.

If something goes wrong, work through these in order.

"Activation code is invalid or expired."

Codes expire 10 minutes after they're issued, and only three can be outstanding per account. If you've been distracted, your code has probably timed out.

Fix: Open the dashboard's Setup tab → click Refresh code → paste the new code into the helper.

"Steam login window is blank / won't load."

Cause: Your network is blocking Facepunch's companion site, or the helper's bundled Chromium failed to initialise.

Fix:

  • Try again — sometimes a transient network blip clears it.
  • Disable any VPN or proxy temporarily.
  • If you're on a corporate network blocking gaming sites, switch networks (mobile hotspot is fine for the pair).
  • Restart the helper.

"Connected to Rust+, but my paired server never shows on the dashboard."

Cause: The pairing push from Rust+ didn't reach the helper, or it reached it but the upload to Rust Pulse failed.

Fix:

  • In-game, ESC → Rust+ → Pair with Server again. Pairing pushes can be lost; re-pairing is harmless.
  • Confirm the helper's status light is green / connected. If amber, click Reconnect.
  • Wait a full 30–60 seconds before refreshing the dashboard — pairing reconciliation isn't instant.

"Helper keeps disconnecting."

Cause: Most often: laptop sleep, Wi-Fi roam, or the OS killing the helper to save battery.

Fix:

  • Leave the helper open (you can minimise it) during your active Rust session.
  • On macOS, allow the helper in System Settings → Battery → "Apps using significant energy" so it isn't suspended.

"I get 'Steam ID mismatch' when uploading."

Cause: The Steam account you signed into Facepunch with isn't the Steam account you logged into the Rust Pulse dashboard with. The backend rejects the mismatch on purpose — it prevents an attacker from re-binding someone else's credentials.

Fix: Sign out in the helper (Settings → Sign out of Steam) and sign back in with the same Steam account you use on rustpulse.app.

Still stuck?

Open a /ticket in the support Discord with:

  • Your OS and helper version.
  • A screenshot of the error.
  • Roughly when the pair was attempted (so we can correlate with backend logs).