/ticket

/ticket <reason> creates a private thread in the support Discord, adds you to it, and pings the moderator role.

Usage

/ticket Overlay won't pair on macOS Sonoma
/ticket Refund request for last month
/ticket My paired server keeps disconnecting

The thread is private — only you, the moderator team, and anyone explicitly added can see it. Auto-archives after 24 hours of inactivity.

What to include

To get an answer fast:

• What you tried — exact buttons clicked, exact error message.
• Your environment — OS, Rust display mode, plan tier.
• A screenshot if anything visual is off.
• Your Steam ID or email if it's a billing thing.

When to use this vs. #general-support

• /ticket — private, billing, sensitive logs, suspected account issues.
• #general-support — public, general "how do I do X" questions. Other players often answer faster than staff.

After resolution

When your issue is resolved, react with ✅ or just say "fixed, thanks". A moderator will archive the thread. Closed threads remain searchable.