Reference

Troubleshooting

The top-level "something is wrong, where do I look" playbook.

If something's off, this is the top-level checklist. Each section links to a more focused page.

My paired server isn't appearing on the dashboard

After pairing in-game, the dashboard takes a few seconds to reconcile.

Refresh after 60 seconds.
Check that the Credentials Helper shows a green/connected light. If amber, click Reconnect.
If still missing, see Helper troubleshooting for the full pairing playbook.

In-game commands stopped responding

Open dashboard Settings → check that "In-game commands" is enabled.
Check that the command you're typing isn't disabled per-command.
Confirm you're typing in team chat, not global chat. The bot only listens in team chat.
The prefix might have been changed. Try the prefix shown in Settings.

I'm not getting raid alerts

Settings → Raid alerts should be on. There are independent toggles for chat / Discord / phone push.
If it's just phone push: open the mobile app and re-register your push token.
See Raid detection for the full data flow.

The overlay shows but the map is blank

If the dashboard map is also blank, the issue is the paired server (probably reconnecting). Wait 30 seconds.
If the dashboard is fine but the overlay is blank, see overlay troubleshooting.

Premium features say "premium required"

Plan changes propagate quickly. If you just upgraded, refresh the dashboard.
If you're a guest, the host's plan determines what you see — confirm with them.
If neither is true, open a /ticket in the support Discord with your Steam ID and we'll investigate.

Discord alerts stopped arriving

Confirm the Rust Pulse bot is still in your Discord (Server Settings → Integrations).
Re-pair the channel in Settings → Discord → Channel routing.
If a channel was renamed or deleted, the route needs to be repointed manually.

Everything is slow / broken at once

Check the live status board in the support Discord. If we have an active incident, that's the explanation. If everything looks green and you're seeing problems, open a /ticket.

Still stuck

The fastest path is /ticket in the support Discord. Include OS, plan tier, Steam ID, and a screenshot.